Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber.
Record details
- ISBN: 9781555707323
- Physical Description: 197 pages : illustrations ; 23 cm
- Publisher: New York : Neal-Schuman Publishers, [2011]
- Copyright: ©2011
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery chain of service -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools. |
Search for related items by subject
Subject: | Library administration. Libraries > Cost control. Public services (Libraries) Organizational change. Organizational effectiveness. |
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Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
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Trails Regional-Technical Services | PC 025.1 Hub (Text) | 2204722766 | Professional Collection | Available | - |